Anjan Mitra

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AgentWare's Web services-based solutions enable travel agents to locate the best travel options with greater efficiency. By ensuring that these loosely coupled systems are meeting business requirements, AmberPoint Service Level Manager is helping AgentWare continually improve its services. Low airfares for customers. High-quality customer service from travel agencies. Once, these objectives seemed mutually exclusive. But AgentWare's Web services-based solutions are helping travel agencies bridge the gap. AgentWare gives travel agencies the ability to quickly and easily obtain real-time, panoramic views of fare and schedule information from a single Web interface. To proactively monitor and manage its subscription-based solution, AgentWare uses AmberPoint's Service Level Manager, which is designed specifically to bring comprehensive service-level management to Web se... (more)